The Call Centers for Dummies
Bergevin, Real
The Call Centers for Dummies - New Delhi Wiley India Pvt.Ltd 2005 - 362p
includes index and biblioraphy
From the ground up:an overview of the call center The master plan:finance,analysis,and resource management Making life better with technology Ensuring continuous improvement Handling the calls:where it all comes together
9788126507108 299
P14 / B453
The Call Centers for Dummies - New Delhi Wiley India Pvt.Ltd 2005 - 362p
includes index and biblioraphy
From the ground up:an overview of the call center The master plan:finance,analysis,and resource management Making life better with technology Ensuring continuous improvement Handling the calls:where it all comes together
9788126507108 299
P14 / B453