Coping With Difficult People
Bramson, Robert M
Coping With Difficult People - New York Doubleday & Company, Inc 1981 - 226p
includes index and biblioraphy
1 Introduction ...1 2 A hostile aggressive trio: Sherman tanks, snipers and exploders ...9 3 And another thing ..."-The compleat complainer ...43 4 Clamming up: The silent and unresponsive person ...69 5 Super - A greeables and other wonderfully nice people ...85 6 Wet blanket power : The negativist at work ...99 7 Bulldozers and balloons : The know -it-all experts ...113 8 Indecisive stallers ...137 9 Toward effective coping :The basic steps ...159 10 Thinking styles : An added dimension in coping with others ...181 11 Applying the methods : Getting a fix on that difficult person; Coping with your bass and with your own defensive behavior ...197 References ...215 Index ...217
0385173628 0
O73 / B732
Coping With Difficult People - New York Doubleday & Company, Inc 1981 - 226p
includes index and biblioraphy
1 Introduction ...1 2 A hostile aggressive trio: Sherman tanks, snipers and exploders ...9 3 And another thing ..."-The compleat complainer ...43 4 Clamming up: The silent and unresponsive person ...69 5 Super - A greeables and other wonderfully nice people ...85 6 Wet blanket power : The negativist at work ...99 7 Bulldozers and balloons : The know -it-all experts ...113 8 Indecisive stallers ...137 9 Toward effective coping :The basic steps ...159 10 Thinking styles : An added dimension in coping with others ...181 11 Applying the methods : Getting a fix on that difficult person; Coping with your bass and with your own defensive behavior ...197 References ...215 Index ...217
0385173628 0
O73 / B732