The Winning @ Call Centre (Record no. 75644)
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000 -LEADER | |
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fixed length control field | 00893nam a2200229 a 4500 |
001 - CONTROL NUMBER | |
control field | nice12345678 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | Monogr.mrc |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20200112134316.0 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 8183280773 |
Terms of availability | 295 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | LS |
Item number | Y105 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Yadav, Madhukar |
245 ## - TITLE STATEMENT | |
Title | The Winning @ Call Centre |
Remainder of title | Confessions of a Calling Agent |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | New Delhi |
Name of publisher, distributor, etc. | Wisdom Tree |
Date of publication, distribution, etc. | 2007 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 299p |
500 ## - GENERAL NOTE | |
General note | includes index and biblioraphy |
505 2# - FORMATTED CONTENTS NOTE | |
Formatted contents note | What is a call centre The building blocks Choose a career,not a carrier Problem faced by an agent and their solution Realistic targets should be sought Widen your horizons Are call centers here to stay The controversies-stealing information Comparison-India vs Rest of Asia List of call centers in India |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Yadav, Madhukar |
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN) | |
b | SFS |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Books |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
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DVK Library | DVK Library | Stack -> Second Floor -> L | 295.00 | LS Y105 | 11038605 | 19/05/2021 | 295.00 | 12/01/2020 | Books |