The Winning @ Call Centre (Record no. 75644)

MARC details
000 -LEADER
fixed length control field 00893nam a2200229 a 4500
001 - CONTROL NUMBER
control field nice12345678
003 - CONTROL NUMBER IDENTIFIER
control field Monogr.mrc
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200112134316.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8183280773
Terms of availability 295
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number LS
Item number Y105
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Yadav, Madhukar
245 ## - TITLE STATEMENT
Title The Winning @ Call Centre
Remainder of title Confessions of a Calling Agent
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Wisdom Tree
Date of publication, distribution, etc. 2007
300 ## - PHYSICAL DESCRIPTION
Extent 299p
500 ## - GENERAL NOTE
General note includes index and biblioraphy
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note What is a call centre The building blocks Choose a career,not a carrier Problem faced by an agent and their solution Realistic targets should be sought Widen your horizons Are call centers here to stay The controversies-stealing information Comparison-India vs Rest of Asia List of call centers in India
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Yadav, Madhukar
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
b SFS
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        DVK Library DVK Library Stack -> Second Floor -> L 295.00   LS Y105 11038605 19/05/2021 295.00 12/01/2020 Books

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