Total Quality Management (Record no. 84319)

MARC details
000 -LEADER
fixed length control field 04583nam a2200241 a 4500
001 - CONTROL NUMBER
control field nice12345678
003 - CONTROL NUMBER IDENTIFIER
control field Monogr.mrc
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200112140624.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788131732274
Terms of availability 0
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number Q88
Item number B464
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Besterfield, Dale H
245 ## - TITLE STATEMENT
Title Total Quality Management
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Concept Publishing Company
Date of publication, distribution, etc. 2011
300 ## - PHYSICAL DESCRIPTION
Extent 558p
500 ## - GENERAL NOTE
General note includes index and biblioraphy
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note Principles and Practices Objectives Definition Basic Approach Gurus of Total Quality Management Shewhart Ronald Fisher Deming Juran Feigenbaum Ishikawa Crosby Taguchi TQM Framework Awareness Defining Quality Historical Review Obstacles Lack of Management Commitment Inability to Change Organizational Culture Improper Planning Lack of Continuous Training and Education Incompatible Organizational Structure and Isolated Individuals and Departments Ineffective Measurement Techniques and Lack of Access to Data and Results Paying Inadequate Attention to Internal and External Customers Inadequate Use of Empowerment and Teamwork Failure to Continually Improve Benefits of TQM TQM Exemplary Organization Leadership Definitions Characteristics of Quality Leaders Leadership Concepts The 7 Habits of Highly Effective People Habit 1: Be Proactive Habit 2: Begin with the End in Mind Habit 3: Put First Things First Habit 4: Think Win-Win Habit 5: Seek First to Understand, Then to Be Understood Habit 6: Synergy Habit 7: Sharpen the Saw (Renewal) thics Definition The Root Causes of Unethical Behavior Ethics Management Program Final Comment [he Deming Philosophy Create and Publish the Aims and Purposes of the Organization Learn the New Philosophy Understand the Purpose of Inspection Stop Awarding Business Based on Price Alone Improve Constantly and Forever the System Institute Training Teach and Institute Leadership Drive Out Fear, Create Trust, and Create a Climate for Innovation Optimize the Efforts of Teams, Groups, and Staff Areas Eliminate Exhortations for the Work Force Eliminate Numerical Quotas for the Work Force Eliminate Management by Objective . Remove Barriers That Rob People of Pride of Workmanship . Encourage Education and Self-Improvement for Everyone . Take Action to Accomplish the Transformation le of TQM Leaders Dlementation ality Council Public Responsibility and Citizenship Focus on Results and Creating Value Systems Perspective Quality Statements Vision Statement Mission Statement Quality Policy Statement Strategic Planning Goals and Objectives Seven Steps to Strategic Planning Annual Quality Improvement Program Communications Interactive Formal Decision Making Leadership Survey TQM Exemplary Organization Customer Satisfaction Introduction Who is the Customer? Customer Perception of Quality Performance Features Service Warranty Price Reputation Feedback Comment Card Customer Questionnaire Focus Groups Toll-Free Telephone Numbers Customer Visits Report Card The Internet and Computers Employee Feedback Mass Customization The American Customer Satisfaction Index Customer Satisfaction Surveys in India Using Customer Complaints Service Quality Organization CONTENTS Front-Line People Leadership by Example Additional Comments Translating Needs into Requirements Customer Retention Additional Comments TQM Exemplary Organization Employee Involvement______ Planning Control Improvement
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Besterfield-michna, Carol
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Besterfield, Glen H
902 ## - LOCAL DATA ELEMENT B, LDB (RLIN)
b TFS
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
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Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        DVK Library DVK Library Stack -> Third Floor -> Q   Q88 B464 11048997 19/05/2021 12/01/2020 Books

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