The Winning @ Call Centre Confessions of a Calling Agent

By:

Yadav, Madhukar

Contributor(s):

Yadav, Madhukar

Material type: Text

TextPublication details: New Delhi Wisdom Tree 2007Description: 299pISBN:

8183280773

DDC classification:

LS Y105

Partial contents:

What is a call centre The building blocks Choose a career,not a carrier Problem faced by an agent and their solution Realistic targets should be sought Widen your horizons Are call centers here to stay The controversies-stealing information Comparison-India vs Rest of Asia List of call centers in India

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	DVK Library Stack -> Second Floor -> L	LS Y105 (Browse shelf(Opens below))	Available		11038605

Browsing DVK Library shelves, Shelving location: Stack -> Second Floor -> L Close shelf browser (Hides shelf browser)

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Previous	LS W930 Dante	LS X190 Light from the East :Cardinal Lourdusamy :	LS Y105 Autobiography of Dayanand Saraswati	LS Y105 The Winning @ Call Centre	LT AB192 Indira Gandhi(chempanineerppu Veendum)	LT AL242 Gertrude Lawrence as Mrs A	LT AN140 Coward	Next

includes index and biblioraphy

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