Communication Skills in Health and Social Care
- 4th ed.
- Los Angeles Sage 2017
- 249p
includes index and biblioraphy
Accceptance .1 Active Listening ...........6 Advising .......15 Advocacy........15 Anti-discriminatory practice ....22 Assertiveness...............28 Assessment .......32 Barriers to Good communication..........39 Breaking bad News.........44 Chairing meetings........52 Challenging ........59 Communication and Social Media ..........63 Complaints ...........67 Confidentiality ............70 Conflict management ........75 Court room skills .........83 Ecomaps.......89 Emotional intelligence .....94 Empathy.....98 Endings .......110 Establishing a Professional Relationship ......113 Feedback-Giving and receiving .........121