TY  - BOOK
AU  - Moss, Bernard
AU  - Moss,Bernard
TI  - Communication Skills in Health and Social Care
SN  - 9781526401335
U1  - O26 
PY  - 2017///
CY  - Los Angeles
PB  - Sage
N1  - includes index and biblioraphy; Accceptance .1
Active Listening ...........6
Advising .......15
Advocacy........15
Anti-discriminatory practice ....22
Assertiveness...............28
Assessment .......32
Barriers to Good communication..........39
Breaking bad News.........44
Chairing meetings........52
Challenging ........59
Communication and Social Media ..........63
Complaints ...........67
Confidentiality ............70
Conflict management ........75
Court room skills .........83
Ecomaps.......89
Emotional intelligence .....94
Empathy.....98
Endings .......110
Establishing a Professional Relationship ......113
Feedback-Giving and receiving .........121

ER  -