TY  - BOOK
AU  - Bergevin, Real
AU  - Bergevin,Real
TI  - The Call Centers for Dummies
SN  - 9788126507108
U1  - P14 
PY  - 2005///
CY  - New Delhi
PB  - Wiley India Pvt.Ltd
N1  - includes index and biblioraphy; From the ground up:an overview of the call center  The master plan:finance,analysis,and resource management  Making life better with technology  Ensuring continuous improvement  Handling the calls:where it all comes together
ER  -