Yadav, Madhukar <br/><br/>
The Winning @ Call Centre  Confessions of a Calling Agent 

 - New Delhi  Wisdom Tree  2007 
 - 299p 
<br/><br/> includes index and biblioraphy 
<br/><br/>What is a call centre  The building blocks  Choose a career,not a carrier  Problem faced by an agent and their solution  Realistic targets should be sought  Widen your horizons  Are call centers here to stay  The controversies-stealing information  Comparison-India vs Rest of Asia  List of call centers in India 
<br/><br/><label>ISBN: </label>8183280773     295 
<br/><br/><label>Dewey Class. No.: </label>LS  / Y105