TY  - BOOK
AU  - Cava, Roberta
AU  - Cava,Roberta
TI  - Dealing With Difficult People:  How to Deal With Nasty Customers, Demanding Bosses and Annoying Co-Workers
SN  - 9788179929209
U1  - O66 
PY  - 2008///
CY  - Mumbai
PB  - Jaico Publishing House
N1  - includes index and biblioraphy; Understanding behaviour and its effects  Dealing with manipulators  Communication skills for dealing with difficult people  Dealing With Difficult clients  Dealing With Difficult supervisors  Dealing With Difficult co-workers  Dealing With Difficult subordinates
ER  -