Operations and Supply Management
- 12th ed.
- New Delhi Tata Mcgraw Hill Education Private Limited 2011
- 914p
includes index and biblioraphy
Introduction to the Field How IKEA Designs Its Attractive Prices Operations and Supply Management: A Critical Responsibility of Every Manager What is Operations and Supply Management? Supply Chain Transformation Processes Differences Between Services and Goods Careers in Operations and Supply Management Historical Development of Operations and Supply Management Current Issues in Operations and Supply Management Operations and Supply Strategy TheTaoofTimbuk2 What is Operations and Supply Strategy? Strategic Fit: Fitting Operational Activities to Strategy A Framework for Operations and Supply Strategy Productivity Measurement How Does Wall Street Evaluate Operations Performance? Linear Programming Using the Excel Solver Introduction The Linear Programming Model Graphical Linear Programming Linear Programming Using Microsoft Excel Delhi Metro: Marvel of Project Management What Is Project Management? Structuring Projects Work Breakdown Structure Project Control Charts Network-planning Models Managing Resources Conclusion 89106 Product and Service Design IDEO Product Development¿Can You Learn Creativity? 107 The Product Design Process 108 The Product Development Process 110 Economic Analysis of Product Development Projects 775 Designing for the Customer 119 Designing Products for Manufacture and Assembly 722 Designing Service Products 725 Measuring Product Development Performance 727 Strategic Capacity Management ceuticals Have Challenging Capacity Decisions city Management in Operations city Planning city Planning oing Service Capacity Learning Curves ation of Learning Curves ting Learning Curves at Guidelines for Learning ; Curves Applied to Heart Transplant Mortality Process Analysis Flowcharting Types of Processes Measuring Process Performance Process Analysis Examples Process Throughput Time Reduction Job Design and Work Measurement Job Design Decisions Behavioral Considerations in Job Design Work Measurement and Standards Manufacturing Processes Toshiba: Producer of The First Notebook Computer How Production Processes are Organized Break-even Analysis Manufacturing Process Flow Design Six-Sigma Quality Total Quality Management Quality Specification and Quality Costs Six-sigma Quality The Shingo System: Fail-safe Design ISO 9000 and ISO 14000 External Benchmarking for Quality Improvement Supply Chain Design Process Capability and SPC Variation Around Us Process Capability Process Control Procedures Acceptance Sampling Conclusion section 3 Supply Chain Strategy The World is Flat Supply Chain Strategy Measuring Supply Chain Performance Supply Chain Design Strategy