TY  - BOOK
AU  - Bramson, Robert M
AU  - Bramson,Robert M
TI  - Coping With Difficult People
SN  - 0385173628   
U1  - O73 
PY  - 1981///
CY  - New York
PB  - Doubleday & Company, Inc
N1  - includes index and biblioraphy; 1 Introduction ...1  2 A hostile aggressive trio: Sherman tanks, snipers and exploders ...9  3 And another thing ..."-The compleat complainer ...43  4 Clamming up: The silent and unresponsive person ...69  5 Super - A greeables and other wonderfully nice people ...85  6 Wet blanket power : The negativist at work ...99  7 Bulldozers and balloons : The know -it-all experts ...113  8 Indecisive stallers ...137  9 Toward effective coping :The basic steps ...159  10 Thinking styles : An added dimension in coping with others ...181  11 Applying the methods : Getting a fix on that difficult person; Coping with your bass and with your own defensive behavior ...197  References ...215  Index ...217
ER  -