Skilled Interpersonal Communication Research, Theory and Practice
- 6th ed.
- New York Routledge 2017
- 642p
includes index and biblioraphy
The features of interpersonal Communication ...........1 A conceptual model of Skilled interpersonal Communication .........15 Communicating without words: Skilled nonverbal behavior..........41 Rewarding others: The skill of reinforcing ........81 Finding out about others: the skill of questioning ..........117 Showing understanding for others.............153 Paying attention to others : The skill of Listening ...........173 Getting your message across........203 Telling others about yourself: The skill of Self-disclosure ................231 Opeing and closing interactions ..............269 Standing up for yourself : the skill of Assertiveness ..........311 Using your influence ...........349 Working things out together .........403 working with others ........435