The Call Centers for Dummies
Material type: TextPublication details: New Delhi Wiley India Pvt.Ltd 2005Description: 362pISBN:- 9788126507108
- P14 B453
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | DVK Library Stack -> Third Floor -> P | P14 B453 (Browse shelf(Opens below)) | Available | 11038604 |
includes index and biblioraphy
From the ground up:an overview of the call center The master plan:finance,analysis,and resource management Making life better with technology Ensuring continuous improvement Handling the calls:where it all comes together
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