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The Call Centers for Dummies

By: Contributor(s): Material type: TextTextPublication details: New Delhi Wiley India Pvt.Ltd 2005Description: 362pISBN:
  • 9788126507108
DDC classification:
  • P14 B453
Partial contents:
From the ground up:an overview of the call center The master plan:finance,analysis,and resource management Making life better with technology Ensuring continuous improvement Handling the calls:where it all comes together
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books DVK Library Stack -> Third Floor -> P P14 B453 (Browse shelf(Opens below)) Available 11038604

includes index and biblioraphy

From the ground up:an overview of the call center The master plan:finance,analysis,and resource management Making life better with technology Ensuring continuous improvement Handling the calls:where it all comes together

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