000			01264nam a2200229 a 4500
001			nice12345678
003			Monogr.mrc
005			20200112144142.0
008			19-Jan-18s1981 Newa grp 000 0 eng
020			_a0385173628 _c0
082	0	0	_aO73 _bB732
100			_aBramson, Robert M
245			_aCoping With Difficult People
260			_aNew York _bDoubleday & Company, Inc _c1981
300			_a226p
500			_aincludes index and biblioraphy
505	2		_a1 Introduction ...1 2 A hostile aggressive trio: Sherman tanks, snipers and exploders ...9 3 And another thing ..."-The compleat complainer ...43 4 Clamming up: The silent and unresponsive person ...69 5 Super - A greeables and other wonderfully nice people ...85 6 Wet blanket power : The negativist at work ...99 7 Bulldozers and balloons : The know -it-all experts ...113 8 Indecisive stallers ...137 9 Toward effective coping :The basic steps ...159 10 Thinking styles : An added dimension in coping with others ...181 11 Applying the methods : Getting a fix on that difficult person; Coping with your bass and with your own defensive behavior ...197 References ...215 Index ...217
700	1		_aBramson, Robert M
902			_bTFS
942			_cBK
999			_c98014 _d98014